Got a question about your order, need help picking a product, or want to share feedback? Our team is here and ready to assist you.
support@thedermacare.shop
We typically respond within 24 hours
Business Address
The Derma Care Beauty & Skincare
Lahore, Punjab, Pakistan
How can I track my order?
Once your order is placed, our team will call to confirm your details. After dispatch, you'll get a tracking update through SMS or WhatsApp.
What payment methods do you accept?
We accept Cash on Delivery (COD) across all cities in Pakistan. Simply pay when your order arrives at your door.
How long does delivery take?
Most orders are delivered within 3–5 business days across Pakistan. Orders to major cities may arrive within 2–3 days.
Can I exchange or return a product?
Yes. We have a 7-day exchange policy. If you receive a damaged or incorrect product, contact us within 7 days and we'll arrange an exchange.
All times are in Pakistan Standard Time (PKT, UTC+5)
We appreciate your feedback and work to make every shopping experience smooth. Feel free to reach out — we're happy to help.