At The Derma Care (thedermacare.shop), protecting your personal information is something we take seriously. This policy explains what data we collect, how we use it, and the steps we take to keep it safe when you visit our site or place an order.
1. What We Collect
We collect two types of information:
a) Information You Provide
- Personal Details: Full name, email address, phone number
- Shipping Details: Delivery address, city, and postal code
- Order Details: Items ordered, quantities, and order total
b) Information Collected Automatically
- Device Data: Browser type, operating system, screen size
- Browsing Activity: Pages visited, session length, referral source
- Cookies: Small files stored on your device to improve your experience and support site analytics
2. Why We Use Your Data
We use your information for the following purposes:
- Order Fulfillment: To confirm, pack, and dispatch your purchases
- Customer Support: To respond to questions, address complaints, and resolve issues
- Updates: To send order status notifications, delivery alerts, and promotions you have opted into
- Site Improvement: To analyze browsing patterns and improve the shopping experience
- Legal Compliance: To meet applicable Pakistani laws and regulatory requirements
3. Who Sees Your Data
We do not sell, rent, or trade your personal information. We only share data when it is necessary:
- Delivery Partners: Your name, phone, and address are shared with courier services solely to deliver your order
- Payment Processors: Where applicable, transaction data is shared with secure payment handlers
- Legal Authorities: Only when required by law, court order, or regulatory authority
- Analytics Tools: Services like Google Analytics receive anonymized visitor data to help us understand site traffic
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your cart contents and preferences between visits
- Track visitor numbers and browsing behavior
- Display relevant ads on platforms like Google, Meta, and TikTok
You can manage or disable cookies through your browser settings. Blocking them may affect certain site features.
5. Online Advertising
To reach potential customers, we may use the following advertising platforms:
- Google Ads: Remarketing tags and conversion tracking may be active on our pages
- Meta (Facebook & Instagram): The Meta Pixel may be used for audience targeting and campaign measurement
- TikTok Ads: The TikTok Pixel may be used to track and optimize ad performance
These platforms may collect non-identifiable browsing data. You can manage ad preferences through each platform's privacy settings.
6. Keeping Your Data Safe
We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss. However, no online system is completely secure, so we cannot guarantee absolute protection.
7. How Long We Keep Data
We keep personal information only as long as needed for the purposes described above or as required by law. Order records are retained for at least 1 year for business and legal purposes.
8. Your Choices & Rights
As a customer, you have the right to:
- Access Your Data: Request a summary of the personal information we hold about you
- Correct Errors: Ask us to update any incorrect or outdated details
- Delete Records: Request removal of your data, unless we are legally required to retain it
- Opt Out: Unsubscribe from marketing messages at any time
To submit any of these requests, email us at support@thedermacare.shop.
9. Minors
This website is not intended for users under 13 years of age. We do not knowingly collect data from children. If you believe a child's information has been submitted, please contact us immediately.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11. Questions?
If you have any questions about this policy or a privacy concern, contact us:
- Email: support@thedermacare.shop
- Working Hours: Mon – Sat, 10:00 AM – 7:00 PM (PKT)
Also see our Terms & Conditions and Refund Policy for related information.